Customer Rights

For more information, please feel free to call your Relationship Manager.

Announcement on receiving information about HSBC Bank Armenia cjsc:

Dear Customer,

We would like to inform that you are welcome to receive the following information about HSBC Bank Armenia cjsc:

  1. Information and copies of documents stipulated in the subsection 3 of article 20 and subsection 2 of article 43 of Republic of Armenia Law on Banks and Banking Activity, particularly:

     

    1.1. Last annual and quarterly financial statements, as well as the copy of the independent audit report,

    1.2. Statement about annual general meeting of the Bank,

    1.3. Copies of resolutions on payment of dividends by the Bank and the copy of Dividend policy,

    1.4. Information on persons having significant participation in the Bank,

    1.5. Information on Board members and members of executive body of the Bank,

    1.6. Copies of the registration certificate and the Charter of the Bank.

  2. Information and copies of documents stipulated in the articles 65 of Republic of Armenia Law on Security Market

Please address your requests to Customer Service Department.

The requested information and copies of documents will be provided within three business days. A charge of AMD 50 per page shall be applied for providing the copies of documents.

HSBC Bank Armenia cjsc Information/documentation request form (PDF)

 

Complaints

In order to enable us to upgrade the quality of services provided and to give you full satisfaction, we invite you to discover how to bring your complaints to our knowledge.

For each complaint, we are committed to:

  1. Listen to it with the required attention;
  2. Acknowledge receipt in a formal manner;
  3. Keep you informed regularly on the progress;
  4. Provide you with a response as per below defined timeframes:
    • For written complaints to provide acknowledgment within 1 business day; to resolve and provide final response within 10 business days.
    • For verbal complaints to resolve and provide final response within 10 business days.
  5. Deploy a solution in order to give you satisfaction;
  6. Provide you with remedies in case the response did not satisfy you.

Each complaint is an opportunity for HSBC Bank Armenia to improve the quality of the service offered.

Customers who are willing to present a complaint can contact HSBC Bank Armenia through the following channels:

Telephone

  • Speak to our support team on + 374 (60) 655 000, or
  • Contact your Relationship Manager directly.

Online

Post

  • Send us hard copy letter at the following address: 66 Teryan street, Yerevan 009, RA

Branch Network

  • Leave your complaint at complaint boxes, or
  • Speak to one of our customer servicing staff face-to-face.

Do not forget:

  • To provide as much information about your complaint as possible to ensure a thorough investigation and quick response.
  • To include your company name and contact person, as well as address, postcode, email address, phone number or other preferred contact details that best suits you to get in touch with you.

Last updated on: 28/10/19 13:19 UTC

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