In light of the rapidly evolving coronavirus situation, we strive to continue to maintain the best quality banking service in these exceptional circumstances, while taking suitable precautionary measures to safeguard the health and safety of both our employees and customers.
There are a number of ways you can do your banking without leaving your home.
Customers are encouraged to use HSBCnet or the HSBCnet Mobile App which are designed to securely manage your transactions. Alternatively, our Relationship Managers are equipped to work from home using our secure systems and can be contacted via telephone or email.
Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account.
Be wary of any requests (via email, phone or otherwise) to change beneficiary banking details or send a payment to a new beneficiary. The request may be an attempt to divert funds to a fraudulent account.
Fraudulent requests may be disguised as originating from a supplier and ask that you change the supplier’s bank account information.
As a precaution, always take the extra step of checking directly with your supplier through an alternative communication method outside of the email environment, such as a phone call to a trusted source in their company, to confirm that the change request is genuine.
In some cases, the fraudulent request to change supplier information or make a payment to an unfamiliar account supposedly comes from your organisation’s CEO, President or other administrator.
When reviewing any type of payment instructions from an internal source, ensure the request uses your organisation’s official channels and follows authorised processes and procedures.
Fraudsters may contact you pretending to be from an institution you deal with (such as HSBC), an organisation of authority, a vendor/supplier, or even an individual within your company. They could direct you to perform actions that will allow them to send unauthorised payments from your account. This can include providing numbers displayed on your Security Device or pushing the yellow button.
Please remain vigilant and stay up to date with the latest information on our security page.
The spread of the novel coronavirus (COVID-19) impacts many businesses. In a fast-changing situation, it’s important to have a plan in place. Here are our five suggestions, providing a guide for your firm.
As the impact of the coronavirus changes the ways we are working we need to be mindful of the risks this introduces. To help you, your employees and your business stay protected please read the below guidelines.
We are closely monitoring the situation around the spread of COVID-19 and considering the impacts that this is likely to have on a number of our customers and staff.
All customers who feel they would need support are kindly asked to contact their Relationship Manager.
We appreciate that our customers have their specific circumstances, and respective measures will be considered individually on a case-by-case basis.
Last updated on: 20/04/20 8:18 UTC
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