Online and phone banking

HSBCnet

Round the clock access to your business accounts via internet and mobile application.

Instant information for informed decisions
  • Real–time reporting of balances and transactions of accounts held by HSBC Bank Armenia.
  • Balances and transactions reporting of accounts held by HSBC Group and third-party bank*.
  • Historical balances and transactions information up to 180 days on accounts held by HSBC Bank Armenia.
  • Comprehensive reporting: on-line via reports and files download.
  • Daily statement download.
  • E-mail advice.
Online control of your finances
  • International and Local Payments via manual input and/or File Upload.
  • Transfers between accounts held at the Bank.
  • Payment Instruction Amendment.
  • Payment Instruction Cancellation.
  • Payment Instruction Investigation.
Administration and customer support
  • Ongoing customer support and technical guidance.
  • Initial on-site training.
  • Free support via telephone.
  • 5 security devices.
  • System administration tools.
  • Activity log.
 

*The balances and transactions of accounts held by a third party bank may be viewed by the customer, if there is an agreement between HSBC and the third party bank.

Tariffs

The following fees and charges are applicable to Armenia HSBCnet services:

HSBCnet one-off fees
HSBCnet Initial Setup and Training (including 5 Security Devices) AMD 30,0001* (one-off)
Additional security device2 AMD 8,000* per item
Additional site visit AMD 5,000* (one-off)
1 If the charge is being deducted from the foreign currency account, the transaction will be conducted at the at the average/mean foreign currency rate published by the Central Bank of Armenia (CBA) as of the previous/ current day of transaction (depending on the time of the transaction), unless it is specified otherwise between the Bank and the Client.
2 The quantity of additional security devices can be 5, 10, 15 or 20.
* Inclusive of VAT.
 
Provision of electronic bank accounts service via HSBCnet
Monthly service fee AMD 7,0001
If at least 75% of all monthly non-cash outward transactions are done via HSBCnet Free of charge
Amendment or cancellation of payment instructions in local currency
Received by the bank but not processed Free of charge
Received by the bank and processed AMD 3,000
Amendment or cancellation of payment instructions in foreign currencies
Received by the bank but not processed Free of charge
Received by the bank and processed AMD 9,000
1 Monthly fee is applicable, if customers use Enquiry only access and/or if less than 75% of all monthly non-cash outward transactions are done via HSBCnet.
 

When calculating the total volume of transactions submitted via HSBCnet, all of the accounts (including those ones of associates) reporting to HSBCnet profile will be taken into account.

AMD 5000 charge for local payment instructions in AMD submitted via HSBCnet will not be applied.

Monthly fees (if applicable) will be automatically deducted on a quarterly basis (within the month following calendar quarter) from AMD account and in case of foreign currency account the Bank shall be entitled to convert the respective amount of the foreign currency into AMD at the average/mean foreign currency rate published by the Central Bank of Armenia (CBA) as of the previous/ current day of transaction (depending on the time of the transaction), unless it is specified otherwise between the Bank and the Client and only after that apply the respective charge.

Call us on:

+37460 655 000

Our phone lines are open 24/7

Last updated on: 22/11/19 18:48 UTC

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